Frequently Asked Questions

Click on the questions below to see their corresponding answers.

How do I get started?

Electrical One makes going solar simple and seamless. Enjoy the benefits of our experience in design, installation, grid connection, rebate paperwork and more, and know that our customer service is local and will always be there for you.

Get a free solar consultation and quote

Do I require a switchboard upgrade to enable the installation of my grid-connected solar PV system?

In order to install a grid connected solar PV system at your premises; you will need to have a compatible switchboard and meter. The following information will help you determine if your meter and switchboard is compatible and approximate pricing for upgrades if required.

Switchboards are the part of the building where the circuit breakers or fuses are housed. They may be in the same enclosure as the electricity meters or located separately from the meters; for example, near the entrance to the house or garage.

In most Australian states, houses constructed since at least 2002 will have a compatible switchboard; however two spare spaces are required for solar breakers. If only one space is available the electrician can often upgrade without significant work.

IMPORTANT: If you determine your switchboard does need upgrading; consider the cost of doing so not just part of your solar power investment, but also to help ensure your house's overall electrical infrastructure is as safe as possible - protecting your assets and more importantly, your family.

Old switchboards can be a fire risk and a shock hazard!

How much will I save on my electricity bill?

Your savings will depend on the size of the system, location and season. Keep in mind that shade and the system’s position can impact its performance and it's output will vary from season to seaso.

Your Aurora invoice will display the total electricity consumed and a credit for the electricity you have supplied to the grid.

As a guide, a 1.0 Kw system can produce between 1350 kwh per year which can convert to a annual saving of $340.00.

Can you tell me more about solar rebates & incentives?

Incentives like solar rebates can take a big chunk out of the cost of your grid-connected solar PV system and can help you start saving more money sooner.

The problem is that applying for rebates requires a lot of patience and paperwork, as they can come and go with little notice and their terms can change frequently.

Electrical One will make not only make sure your eligible for as many rebates and incentives as possible, we’ll even do the paperwork and apply for them for you!

Can you tell me about STC's?

Small-scale Technology Certificates (STCs) are an electronic form of currency created by the Renewable Energy (Electricity) Act 2000 (also known as the RET scheme). Small-scale technology certificates (STCs) are created by eligible installations of solar hot water, solar/wind power systems or solar panels.

One STC is equivalent to one megawatt hour of electricity generation. The price of STCs changes according to market conditions. As an owner of a solar PV power system, you can register, sell, trade or surrender STCs.

There are two ways you can be paid for your STCs:

  1. Assign your STCs when you purchase your solar PV system to a registered agent nominated by Electrical One in exchange for a financial benefit which may be in the form of an upfront discount on your solar PV panel system (most consumers take this option); or
  2. Create the STCs yourself by finding a buyer and then selling and transferring them in the Renewable Energy Certificate (REC) Registry. However, this can be confusing and time consuming.

STCs may be created for solar PV systems in batches of either one, five or 15 year deeming periods. At the beginning of each successive one or five year deeming period, the Regulator (from the Office of the Renewable Energy Regulator) must be satisfied that your solar PV system is still installed and is likely to remain functional for the next deeming period. In order to claim STCs for the full 15 year deeming period upfront – which is the most common option - your designer/installer must be accredited by the Clean Energy Council.

The level of subsidy will depend on a number of factors, including the location (also known as the zone) of the solar PV system, the size of the system and the price of STCs at the time the system was installed.

Australia is divided up into various zones based on how much renewable energy can be generated by a solar panel in a given area. Tasmania is classified as zone 4.

By default, Electrical One offers Small Scale Technology certificates as a point of sale discount on all eligible renewable energy systems we install. By offering a point of sale discount, we can save you the time and hassle of the application process and you can take advantage of a substantial saving when you buy your solar power equipment!

How much of a deposit am I required to Pay?

Electrical One requires a 10% deposit upon order confirmation with the balance payable when your system is installed.

How long before my system will be installed?

In most instances Electrical One can install your system within 1-6 weeks of your order confirmation.

Who will install my system?

Our designers and installers are Clean Energy Council accredited and have residential and commercial solar installation experience; have all relevant licenses, industry accreditations, and insurances.

Electrical One is familiar with and fully complies with safe work practices on our projects.

In order to qualify for rebates your solar power system has to be installed by a CEC accredited solar installer. The emphasis here is on the physical installation, not just the sign off.

Will I have to pay extra costs?

A low advertised price may not be just due to low quality components. It is not unusual for prices to vary based on the type of structure upon which a solar power system is installed; these extras should be clear.

Extra's could include:

  • Tile Roof
  • Split Array
  • Lifting and access equipment
  • Cathedral ceilings
  • Switchboard upgrade
  • Meter relocation

Fine-print extras can add to the final cost of a solar power system; so be very sure to read over quotes carefully.

How do I know how much I have saved on my Aurora bill?

When you feed the renewable energy that you generate back into the grid, it appears as a negative amount on the back of your bill. In other words, it is taken off the amount that you have imported from Aurora.

It appears as Bi-directional Meter (Export Component) - Tariff 110. More information can be found here on the Aurora website.

Why should I get a site inspection?

We guarantee any site inspection performed by Electrical One will always be performed by an accredited CEC designer/installer and not a sales representative!

Electrical One recommends a site inspection be performed to consider the following and the impacts these may have on the design and system performance:

  1. Available roof space, orientation and angle and whether any shading will occur and its estimated effect on performance. (The roof space where the solar panels are to be installed must face as close to North as possible.The roof space should be free from shading by trees and buildings during the summer and winter months.Consider trees that could grow over time, especially in the neighbour’s yard!)
  2. Specific site issues which will increase the installation cost (i.e switchboard upgrade, meter relocation)
  3. Solar access for the site